Patient Access Specialist

Role Overview

• Responsible for performing admitting duties for all patients admitted for services at the hospital
• Assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders
• Utilizing an overlay tool while providing excellent customer service as measured by Press Ganey
• Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable
• Adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion
• Held accountable for point of service goals as assigned
• Responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected
• Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards
• Provides statistical data to Patient Access leadership
• Responsible for the pre-registration of patient accounts prior to patient visits
• This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options
• Explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness’s name
• Explains and distributes patient education documents
• Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes

Requirements

• 1+ years of customer service experience
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences
• Minimum Education: High School Diploma/GED
• Required Certifications: CRCR Required within 9 months of hire (Company Paid)

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement