ITSM CMDB Administrator – Device42

Role Overview

• Serve as the CMDB Owner and Subject Matter Expert
• Act as the primary point of contact for CMDB-related initiatives
• Provide proactive and transparent communication on CMDB initiatives
• Lead CMDB governance efforts, ensuring data integrity and usability
• Design, implement, and maintain automated CMDB discovery processes
• Drive CMDB maturity by identifying data quality gaps
• Collaborate with technical teams to establish accurate service relationships
• Develop and support ITSM applications and integrations
• Troubleshoot complex issues related to CMDB and related technologies
• Create and maintain comprehensive documentation and governance frameworks
• Deliver training and mentorship to technical teams

Requirements

• 5+ years of hands-on CMDB administration and governance experience
• expertise in CMDB architecture, data modeling, CI relationships and service mapping
• solid experience with Device42 discovery and data reconciliation
• experience integrating and maintaining CMDB data across ServiceNow and other platforms
• understanding of ITIL processes related to configuration management
• experience designing CMDB integrations and automation solutions
• proficiency with Microsoft Office products and technical documentation tools
• Bachelor's degree in information systems, Computer Science or equivalent work experience.

Tech Stack

• ITSM
• ServiceNow

Benefits

• health, dental, vision
• paid time off
• life insurance
• 401(k) with a company match
• mental health coverage
• gender affirming benefits
• family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities