Customer Service Representative

Role Overview

• Maintain a professional and friendly attitude towards customers at all times
• Communicate with customers through various mediums, including in-person, phone, and web
• Build relationships with customers to ensure their satisfaction
• Provide prompt responses to customer inquiries and complaints, assisting to solve issues
• Maintain records of customer interactions, including sales, comments, and complaints
• Process orders and forms as needed
• Keep up-to-date on company offerings to ensure clients get the best products

Requirements

• [1+] years of Customer Service Representative experience
• High school diploma
• Proficient with computers and CRM software
• Excellent communication skills
• Superb customer service, time-management, and multitasking skills
• Must be a team player
• Must have flexible availability