Lead, coach, and develop a team of approximately 4 to 6 workers' compensation claims professionals
Serve as the primary technical resource for escalated workers' compensation claim questions and complex claim strategy
Oversee claim handling activities to ensure compliance with company standards, client requirements, and applicable state regulations
Review complex claims involving compensability, coverage, litigation, reserving, settlements, and benefit determinations
Monitor team workloads, productivity, and claim quality while supporting timely claim resolution
Provide regular coaching, mentoring, and performance feedback to help develop adjusters and strengthen technical expertise
Approve claim settlements, reserve changes, and other claim decisions within established authority
Support litigation management, vendor oversight, and cost containment strategies to achieve quality claim outcomes
Ensure timely statutory filings, accurate documentation, and compliance with client handling instructions
Lead team meetings and establish accountability for operational goals and follow-up activities
Participate in recruiting, interviewing, onboarding, and developing claims professionals
Build strong relationships with clients, brokers, insureds, and internal leadership while supporting exceptional customer service
Participate in claim reviews, operational planning, and continuous improvement initiatives
Perform additional duties and projects as assigned.

Extensive workers' compensation claims experience required
Demonstrated expertise handling complex workers' compensation claims, including litigation, reserving, settlements, and claim strategy required
Previous leadership, supervisory, or team lead experience strongly preferred
Strong knowledge of workers' compensation laws, regulations, and claims administration practices required
Ability to coach, mentor, and provide technical guidance to claims professionals
Experience overseeing claim quality, performance, and operational workflows beneficial
General liability or commercial auto claims experience considered an asset
Excellent communication, relationship-building, and problem-solving skills
Strong organizational skills with the ability to balance leadership responsibilities and technical claim oversight
Proficiency with Microsoft Office and claims management systems required
Ability to work effectively in a fully remote environment
Willingness to travel occasionally for team meetings, client visits, conferences, or business needs.

Workers Compensation Claims Supervisor

Key skills