Respond promptly and professionally to customer inquiries via phone and email.
Provide detailed information about product features, benefits, and usage.
Assist customers with product warranties.
Handle and resolve customer complaints with empathy and professionalism.
Issue refunds or exchanges as needed, following company policies.
Document and track recurring customer issues and report them to management.
Work closely with colleagues in customer service, sales, and technical support.
Troubleshoot and resolve technical issues related to product usage and performance.
Accurately log customer interactions and transactions in the CRM system.
Maintain up-to-date knowledge of company products.

Fluent in English (Minimum B2+)
Minimum 1-2 years of experience in customer service, preferably with consumer products.
Excellent verbal and written communication skills.
Strong problem-solving and analytical abilities.
Proficiency with CRM software and basic computer applications.
Ability to manage multiple tasks and prioritize effectively.
Positive attitude and a commitment to providing excellent customer service.

Customer Service Representative – End User Products Support

Key skills