Systems Operations Administrator, Pre-Sales

Role Overview

• Serve as the administrator and technical subject matter expert for pre-sales systems and top-of-funnel tools, with a primary focus on Chili Piper, Salesforce, LinkedIn Sales Navigator, Lusha, ZoomInfo, and related platforms
• Own and optimize lead routing, account routing, territory assignment support, and related logic to ensure speed, accuracy, and alignment with GTM operating rules
• Configure new Salesforce users and provision access across the broader pre-sales and prospecting tech stack
• Partner closely with Marketing Operations on top-of-funnel programs, campaign workflows, handoff processes, and related initiatives
• Support the design and maintenance of end-to-end pre-sales workflows spanning lead capture, qualification, routing, account assignment, outreach readiness, and pipeline handoff
• Monitor and improve data quality, workflow reliability, and operational consistency across inbound and outbound prospecting processes
• Maintain administration standards, documentation, governance practices, and support procedures for pre-sales systems
• Troubleshoot routing issues, user setup issues, and workflow gaps, and drive timely resolution with clear stakeholder communication
• Identify opportunities to use automation and AI to improve operational efficiency, reduce manual effort, and scale top-of-funnel processes
• Evaluate and optimize integrations between pre-sales systems and the broader GTM technology ecosystem
• Act as a trusted day-to-day partner to GTM stakeholders on systems support, process improvement, and operational scalability

Requirements

• 3+ years of experience in Revenue Operations, Sales Operations, Business Systems, Marketing Operations support, or GTM Systems roles
• Strong Salesforce administration experience, including user setup, workflows, reporting, dashboards, and process support
• Hands-on experience administering Chili Piper and managing lead/account routing logic in a high-growth environment
• Demonstrated expertise with top-of-funnel tools such as LinkedIn Sales Navigator, Lusha, ZoomInfo, and similar prospecting or enrichment platforms
• Strong understanding of pre-sales business processes, including lead management, routing, handoff workflows, account ownership support, and pipeline creation
• Experience partnering closely with Marketing Operations on demand generation or funnel-management initiatives
• Strong project coordination and stakeholder management skills
• Ability to diagnose operational issues and translate business needs into practical systems improvements
• Strong analytical and problem-solving capabilities with a focus on measurable business outcomes
• Clear, practical use of AI to help solve complex operational and systems challenges
• Excellent documentation, communication, and change-management skills

Benefits

• Health insurance
• Vision & dental insurance for you and your family
• Flexible vacation policy
• Generous parental leave
• Equity package in the form of stock options
• Growth opportunities