Salesforce Systems Architect

Role Overview

• Serve as the strategic owner of Salesforce platform integrity across configuration, architecture, governance, and operational health
• Define and enforce best practices for Salesforce automation, with a strong focus on Flow design standards, reuse, testing discipline, naming conventions, and long-term maintainability
• Own platform governance for user permissions, profiles, permission sets, roles, and access models to ensure least-privilege access and scalable administration
• Partner with Security, Business Systems, RevOps, and leadership to ensure Salesforce administration and architecture align with security and compliance requirements
• Establish and maintain system change management processes that support audit compliance, release discipline, change traceability, testing rigor, and documentation standards
• Design and optimize scalable platform structures, business processes, and control frameworks that support growth without introducing operational risk
• Review proposed system changes for architectural integrity, downstream impact, compliance implications, and supportability
• Lead complex cross-functional initiatives from requirements gathering through implementation, rollout, and adoption
• Improve platform reliability and operational efficiency by identifying opportunities to simplify design, reduce technical debt, and standardize administration practices
• Partner with analytics and data teams to improve data integrity, reporting reliability, and executive visibility
• Evaluate new platform capabilities, integrations, and administrative patterns with a focus on scalability, security, and business value
• Act as a trusted advisor to GTM leadership on Salesforce strategy, governance tradeoffs, platform risk, and operational scalability

Requirements

• 7+ years of experience in Revenue Operations, Business Systems, Sales Operations, or GTM Systems roles
• Deep Salesforce expertise, including platform architecture, security model design, automation, reporting, dashboards, data architecture, and governance
• Strong experience establishing and governing best practices for Flows and other automation frameworks in a high-growth environment
• Proven experience designing scalable permissioning models and managing user access with strong control discipline
• Strong understanding of change management, release governance, and audit-supporting processes for business-critical systems
• Proven experience leading complex systems implementations, platform redesigns, or process transformation initiatives
• Clear, practical use of AI to help solve complex systems and operational challenges
• Strong project management and stakeholder management skills
• Ability to influence cross-functional leaders without direct authority
• Strong analytical and problem-solving capabilities with a focus on measurable business outcomes
• Demonstrated ability to balance platform governance, compliance, and business usability
• Excellent documentation, communication, and change-management skills.

Benefits

• Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.
• Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities.
• Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking.
• Hybrid & Remote Work: We embrace a mix of remote and hybrid work models depending on role and location, including our Chicago office, where some roles require regular in-office presence.
• Competitive Compensation: We offer competitive salary, equity and benefits. Our benefits include health, vision & dental insurance for you and your family, a flexible vacation policy, and generous parental leave.