Managing Director – HR Product, Transformation

Role Overview

• Define and execute the HR product, agentic solutions, automation, and workflow transformation strategy
• Build and lead a small team of design experts who identify opportunities for transformation through AI, automation, and process redesign
• Partner cross-functionally to build business cases for transformation and align investments to measurable enterprise value
• Partner with functional owners to redesign HR solutions and workflows, ensuring changes are operationally practical and scalable
• Partner with HR Technology and HRIT to identify enabling technology needs and solution architecture requirements
• Partner with People Analytics to measure outcomes, product performance, adoption, and realized business value
• Own the vision, strategy, and roadmap for transforming key HR services and workflows through AI-enabled solutions, automation, and process redesign
• Formally stand up and scale a centralized, dedicated HR product and transformation capability, reducing fragmentation and duplicative efforts across the function
• Translate HR, business, and employee needs into clear product strategies, prioritized backlogs, business cases, and release roadmaps
• Accountable for product value delivery, ensuring investments are aligned to enterprise priorities and measurable outcomes
• Serve as the voice of the customer—employee, manager, and HR—in product and design decisions
• Ensure solutions are embedded into employee and manager workflows, not treated as standalone tools
• Partner with HR Operations to transition solutions into BAU and ensure long-term stability, optimization, and performance
• Build and manage the People AI use-case portfolio, including prioritization of copilots, agents, intelligent workflows, and AI-enabled service experiences.

Requirements

• 12+ years in HR, product management, HR technology, transformation, service design, or operating model roles
• Proven experience building or scaling centralized capabilities, product teams, transformation offices, or design-led delivery models
• Demonstrated success delivering enterprise-scale transformation, automation, AI, workflow redesign, or digital self-service solutions
• Strong ability to translate business needs into scalable technology, process, data, and workflow solutions
• Experience working across HR systems and digital platforms such as Workday, ServiceNow, and employee experience platforms
• Strong data-driven decision making, business case development, performance measurement, and outcome management capability
• Exceptional stakeholder management and influence skills in a complex, matrixed organization
• Experience with People technology ecosystems that include Workday, ServiceNow, enterprise data and AI platforms, and virtual agent/orchestration tools
• Experience designing or governing AI use cases in sensitive or regulated business environments
• Experience leading service transformation or shared services enablement programs
• Experience establishing AI governance frameworks, human-in-the-loop designs, or model risk controls
• Familiarity with workforce data governance, semantic stewardship, and the role of trusted business logic in AI-enabled solutions.

Tech Stack

• ServiceNow

Benefits

• medical, vision, dental, and well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays
• leaves of absence