Quality Long Term Planner
Chattanooga, Missouri, United States of America
Full Time
1 day ago
$93,200 - $155,400 USD
No Visa Sponsorship
Key skills
Analytics
About this role
Role Overview
- Support workforce capacity planning for NetOps and Provider Call Quality.
- Partner across the business to forecast demand, assess staffing needs, reduce risk, and help leaders plan for the future with clear, data-driven recommendations.
- Build, maintain, and improve capacity models for multiple back-office functions with diverse work types.
- Develop monthly demand and staffing forecasts that help leaders balance service goals, productivity, and business risk.
- Analyze key performance trends and translate findings into clear recommendations for staffing, hiring, skill conversion, and up-training needs.
- Lead monthly operating reviews with functional leaders and matrix partners, sharing results and explaining the impact to forecast plans.
- Partner in capacity support meetings to review hiring plans, inventory trends, and short-term needs while offering practical recommendations.
- Identify opportunities to improve planning tools, processes, and models so the business can make faster and more effective decisions.
- Influence partners at all levels to consider new approaches, take thoughtful risks, and support continuous improvement.
- Contribute to team meetings, one-on-one discussions, and other projects that support workforce planning goals.
Requirements
- High school diploma or G.E.D.
- 5+ years of relevant experience in financial or budget planning, supply chain, workforce management, health care service operations, or a related field.
- Advanced Microsoft Excel skills, including the ability to work with large data sets and present insights clearly.
- Strong analytical skills with close attention to detail and accuracy.
- Ability to communicate data, risks, and recommendations in a clear, concise, and collaborative way.
- Ability to build trusted partnerships and influence decisions across teams and levels.
- Bachelor’s degree in business, finance, analytics, supply chain, health care administration, or a related field (preferred).
- Experience with workforce management applications such as IEX, Aspect, or Verint (preferred).
- Capacity planning or supply chain planning experience (preferred).
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence