Junior Collections Specialist

Role Overview

• Strictly Following internal dunning and collection procedures to ensure payment on, or before the due date as per customer agreements
• Continuous communication with the clients through over calls and emails to understand their concerns in terms of bill disputes, bill break-up summary & any other specific requirements of the customers for processing the payments
• Actively maintaining customer base of minimum 300 C/B Segment Customer
• In-Depth knowledge of collection procedure and implementation within her/his customer portfolio
• Actively managing doubtful debt and write-offs, and LPC Calculations
• Management of Customer Collections Master Data In Salesforce
• Monitor/Review customer account details for non-payments, delayed payments, and other irregularities
• Research payment discrepancies
• Preparing and reviewing AR aging
• Accurate tagging of customers and invoicing collections tool
• Internal Stakeholder Management
• Internal/External escalations
• Dispute Management

Requirements

• Minimum 2+ years of experience in collections, AR and/or billing
• Experience working on aged accounts in a B2B environment
• Advanced English is required for this role.
• Experience in communicating with clients via email, phone and online meetings.
• Bachelors degree on Accounting or Finances (plus)
• Great communication skills with internal and external stakeholders
• Knowledge in collections and Billing management.
• Knowledge of MS Office tools
• especially Excel
• Demonstrated ability to work both independently and as part of a team.
• Enthusiasm for learning and adapting to new challenges.

Benefits

• Financial rewards & recognition
• A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements
• We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere
• and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan)
• As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being
• We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility
• Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development
• Learning never stops. Onboarding, mentorship, and training programs help you grow
• no matter where you start.
• International mobility
• Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.