Key skills
ScrumProject ManagementSales
About this role
Role Overview
- Act as the single point of contact for all post sales activities
- Actively participate in presales activities
- Engage during the proof of concept phase
- Work directly with Telco engineering on prioritization of issues
- Lead a matrixed team responsible for support and service delivery
- Become a trusted advisor to your customers
- Manage project risks, actions, issues and dependencies
- Build content for project activities
- Coordinate with project managers and other teams
- Drive multi-year customer satisfaction
- Participate in key customer meetings and quarterly executive business reviews
- Address escalations from customers and Red Hat sales account teams
- Manage customer level profitability
Requirements
- 5+ years telecommunications experience
- 8+ years experience as a customer relationship or project manager
- Experience with complex telecommunications networking, IT technical components and software development
- Understanding of NFV/SDN, mobile networking (5G, 4G, 3G, 2G), RAN and fixed networks
- Bachelor in Engineering/Technology, related field or equivalent industry certification (CCNP, JCNP, etc)
- Project management or scrum certifications are a plus
Benefits
- Health insurance
- 401(k) matching
- Professional development opportunities
- Flexible working hours
- Paid time off