Frame up technical scope of work for customer’s service visits, based on communication prior to contracting for service. Educate the staff which will conduct the customer as needed.
Maintain existing and develop new Service checklists and best-practices for field support staff to reference while in the field.
Ensure a path to closure on Service related issues, either directly or through technology updates with such opportunities shared with the technology SMEs and/or Sales teams.
Update and maintain the UOP Service Portal with Callidus information so that customers can self-serve to a greater extent over time.

YOU MUST HAVE
Bachelor’s degree in mechanical or chemical engineering or related science area of study or 10 years of hands on experience within chemical or mechanical engineering working with flares, burners and heaters.
Ability to travel up to 30% of the time to destinations around the world, as needed. However primary travel expectations are for North and South America.
5 years of internal or external customer facing experience.
WE VALUE
7+ years industry experience with industrial combustion technologies is required.
Works well in a team environment
Strong problem solving and troubleshooting skills
Can communicate well with customers (internal and external) from around the world.
Can effectively multi-task
Knowledgeable of Refinery and Petrochemical facilities
Field experience with Fired Equipment in petrochemical or refining facilities

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.
This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

Principal Combustion Specialist

Key skills