Key skills
Communication
About this role
Role Overview
- Answer incoming customer enquiries via phone, email, or chat
- Customize care policies for clients
- Check documents submitted by clients
- Reach out to clients to inform them of the status of their applications
- Complete applications for clients, using copy and pasting
- Assisting in the completion of business plans for clients
Requirements
- Fluent in English
- Strong communication skills with excellent phone etiquette
- Proficient in data entry with a high attention to detail
- Previous experience in the health and social care sector or working with / for CQC is strongly preferred
- Ability to communicate effectively with customers
- Willingness to learn and grow with the company
- Previous experience in customer service is advantageous
Benefits
- Private medical insurance (after 6 months of work)
- Hybrid working model
- work from home, office or both
- Regular team meetups
- dinners, outdoor activities and events
- Opportunity to travel