Product Owner

Role Overview

• Define, communicate, and maintain the strategic vision and roadmap for ServiceNow Business Service Management products and services.
• Collaborate with stakeholders across HR, Finance, Supply Chain, IT, and other business functions to identify requirements, pain points, and service improvement opportunities.
• Translate business requirements into user stories, acceptance criteria, and prioritized backlog items for development teams.
• Manage and prioritize the product backlog to ensure alignment with business objectives and maximize value delivery.
• Advocate for user-centric design principles, ensuring services are intuitive, efficient, and aligned with user needs.
• Work closely with developers, architects, engineers, and quality assurance teams to ensure successful implementation of ServiceNow solutions.
• Participate actively in agile ceremonies, providing direction, prioritization, and clarification to development teams.
• Lead change management activities to support successful adoption of new functionalities, processes, and service offerings.
• Coordinate user training, communication activities, and creation of supporting documentation and learning materials.
• Monitor and analyze service performance metrics, KPIs, and user feedback to identify trends and drive continuous improvements.
• Foster a culture of continuous improvement by identifying opportunities to optimize business processes and workflows.
• Establish and maintain governance practices for product development, security, compliance, and service management.
• Ensure proper documentation of product features, processes, decisions, and product evolution.
• Stay informed about ServiceNow innovations, industry trends, and best practices in Business Service Management.
• Support the expansion of the ServiceNow ecosystem into additional domains such as Finance and Supply Chain Management by ensuring scalable and reusable service management capabilities.
• Establish governance frameworks and integration principles for future ServiceNow business modules.

Requirements

• University degree in Information Technology, Business Administration, Engineering, Human Resources, Finance, or equivalent qualification with relevant professional experience.
• Several years of relevant professional experience in Product Ownership, Product Management, Service Delivery, or Business Service Management.
• Proven experience working with the ServiceNow platform, including configuration, implementation, and optimization of business service management modules.
• Strong understanding of ServiceNow capabilities, features, and best practices, particularly in HR Service Delivery and other enterprise service management domains.
• Experience gathering business requirements and translating them into user stories, acceptance criteria, and product backlog items.
• Sound knowledge of Agile methodologies and frameworks such as Scrum and Kanban.
• Experience collaborating with cross-functional teams, including business stakeholders, developers, architects, engineers, and quality assurance teams.
• Strong stakeholder management and communication skills with the ability to engage effectively across multiple business functions such as HR, Finance, Supply Chain, and IT.
• Experience leading change management initiatives, user adoption programs, and training activities.
• Strong analytical and problem-solving skills with the ability to utilize KPIs, service metrics, and user feedback to drive improvement initiatives.
• Knowledge of user experience (UX) principles and user-centric service design practices.
• Understanding of governance, compliance, security, and documentation requirements within enterprise service management environments.
• Fluent in English, spoken and written; German is a plus.

Tech Stack

• ServiceNow

Benefits

• Exciting assignments and outstanding development opportunities