Assists in all aspects of membership for the organization including recruitment of new members, retention of existing members and assists in supervision of part-time staff.
Assists in the development of plans and implementation of new procedures and methods to achieve strategic goals.
Helps plan and implement member appreciation days and other retention events.
Implements membership strategies that support recruitment of new members and retention of existing members.
Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions.
Fosters a climate of innovation and resolves problems to ensure member satisfaction.
Assists the director to recruit, hire, train, develop, schedule and direct Welcome Center personnel and volunteers as needed.
Develops strategies to motivate staff and achieve goals.
Promotes program and membership enrollment in interactions with existing and potential members.
Coordinates program registration, including logistics to support phone, walk-in and web registration.
Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
Update and maintain a Customer Service Operational Training Manual.
Keep the customer service area adequately supplied with informational materials, schedules and forms. (Order supplies as needed)

High school diploma or equivalent required
additional college coursework and/or experience in membership, customer service, sales, or community engagement preferred
One to two years of supervisory experience in customer service preferred
Excellent personal computer skills and experience with standard business software
Committing to support and further our equity-centered work as an organization
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Able to analyze information, identify problems and trends, and solve complex problems
Strong time-management skills
Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines
Dynamic personality with a skill-set that is able to educate and motivate the Welcome Center Staff to be passionate about their job and the WSYMCA
Reliable, visible, consistent and professional.
Y USA Team Leader Certificate preferred.

Assistant Director of Membership

Key skills