DevOps Engineer IV – Operational Resilience, Observability, SRE

Role Overview

• DevOps Engineer IV serves as a senior individual contributor and technical leader within a team, providing leadership, guidance, and mentoring to other engineers.
• You will be responsible for meeting scope, schedule, and delivery requirements, interacting with stakeholders, and driving improvements in DevOps processes and practices across the program.
• Set up and operate monitoring and observability tooling (AWS CloudWatch, Prometheus, Grafana, Loki log aggregation) for real-time visibility into application health, performance, and infrastructure
• Build and maintain "Golden Signals" performance dashboards measuring latency, traffic, errors, and saturation
• Implement the DORA metrics roadmap using Grafana and GitLab analytics to establish performance baselines
• Manage Tier 2/3 production support within strict SLAs: 1-hour initial response, 4-hour critical resolution, 99.9% uptime commitment
• Author Root Cause Analyses within 3 business days of any severity-1 production outage; maintain on-call runbooks and change correlation
• Author and maintain the BCDR plan, including recovery architecture and RTO targets, cross-region replication (RDS, S3), Route 53 routing, and Secrets Manager; coordinate biannual failover drills
• Configure centralized alerting and incident tooling (Jira Service Desk/ServiceNow, Microsoft Teams, AWS Chatbot)
• Implement AWS Auto Scaling and Elastic Load Balancing; deliver sprint performance reports and cost-optimization recommendations
• Support recruiting efforts by evaluating homework assignments and potentially assisting with interviews

Requirements

• Bachelor's degree and 8+ years of relevant experience, or equivalent additional experience in lieu of a degree
• Must meet federal suitability requirements and pass a background investigation as a condition of employment
• 5+ years of hands-on experience with AWS, Terraform (or similar IaC), and Git/GitLab in production environments
• Experience supporting 5 or more engineering teams from a shared DevOps/platform function
• Demonstrated experience designing and building CI/CD pipelines in GitLab and/or Jenkins, including quality and security gates
• Strong working knowledge of containerization using Docker and orchestration on AWS ECS/EKS/Fargate
• Familiarity with DevSecOps practices including SAST, dependency scanning, and automated vulnerability remediation
• Excellent communication and documentation skills; comfortable in a highly collaborative Agile/SAFe environment
• Proven experience in SRE, production operations, or incident response for mission-critical, high-availability cloud-native services
• BCDR planning and disaster recovery exercise experience

Tech Stack

• AWS
• Cloud
• Docker
• Grafana
• Jenkins
• Prometheus
• ServiceNow
• Terraform

Benefits

• Company-subsidized health, dental, and vision insurance
• Flexible PTO
• 401K with employer match
• Paid parental leave after one year of service
• Employee Assistance Program