Customer Relationship Representative – Part-Time

Role Overview

• Provide accurate, professional, courteous, and timely responses to candidate inquiries via telephone, email, and chat for LSAT programs.
• Efficiently processes candidates’ inquiries, researches, and resolves candidate concerns.
• Representing LSAC, providing first-level telephone, email, and chat support to LSAC registrants in fast-paced Contact Center.
• Work under supervision of the Director of Customer Relationships assisted by Supervisory team.
• Enter their availability to work various shifts between 9:00am
• 9:00pm, and then are scheduled up to 29 hours a week.
• Must be available to work 40 hours a week for your first 2 weeks for paid training.
• All CRRs must be available and are scheduled to work a minimum of eight weekends a year to meet our client's needs.

Requirements

• High School Diploma or GED
• Minimum 2 years of customer service experience
• Strong verbal skills, including a clear speaking voice, strong language skills, excellent diction, and tone.
• Ability to write in a clear and concise manner
• Strong grammar, punctuation, and proofreading abilities
• Knowledge of Microsoft Office, Windows, Adobe Acrobat, Excel
• Strong focus on customer service skills, with focus on problem resolution, first contact resolution
• The ability to maintain professionalism and work well under pressure in a production environment.
• Upbeat, positive disposition and attitude is required.
• Cooperative, flexible, and being adaptable to change is necessary.
• Strong interpersonal skills and ability to collaborate well with other staff as a team player in a contact center environment.

Benefits

• Free wellness and mental health resources via our Employee Assistance Program (EAP) available which is all employees for help with life's stresses and up to three visits with a professional.
• Explore new training opportunities through our LinkedIn Learning platform and partners to develop your skills and career.