About this role

Facilitate professional communication with our drivers over the phone and On-Board Computer System (OBCS)
Perform essential AS-400 functions to maintain our computer systems
Communicate issues with our internal and external customers
Complete thorough documentation of all issues involving drivers and loads
Ensure a high level of on-time service is maintained.

Knowledge of the Federal Motor Carriers Safety Regulations (FMCSR) and U.S. and Canadian geography
Familiarity with Microsoft Office and AS-400
The ability to type 25 words per minute
High school diploma or equivalent
Transportation and call center/customer service experience
Solid attention to detail and follow-up skills
The motivation to work well with minimal supervision or in a team environment
Excellent interpersonal skills with a willingness to work collaboratively and get along with diverse personalities
Solid organizational, project and time management skills with the ability to multitask and manage customer expectations

Dispatch Specialist – 2nd Shift

Key skills