Customer Service Representative

Role Overview

• Deliver exceptional customer service for existing State Farm policyholders
• Assist customers with policy changes, billing questions, endorsements, and renewals
• Support customers through the claims process and follow up as needed
• Conduct policy reviews to ensure coverage remains accurate and complete
• Identify opportunities to cross-sell or strengthen coverage within the existing book of business
• Maintain detailed and accurate documentation in State Farm systems
• Collaborate with agency team members to deliver a seamless customer experience
• Meet monthly in-book sales goals through needs-based recommendations

Requirements

• Active Property & Casualty license required
• Life & Health license required
• Minimum 1 year prior State Farm agency experience required
• Ability to work independently in a remote environment

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development