Lead the design, implementation, and optimization of SAP S/4HANA Customer Service processes
Partner with business leaders, IT teams, and external advisors to define architecture strategies
Provide technical leadership during fit-gap analysis, system testing, and cutover planning
Ensure integration with SAP modules (FI/CO, MM, PP) and external systems
Develop strategies for data migration, master data harmonization, and process alignment
Guarantee scalability, security, and performance of integrated solutions
Design and validate integration of touchpoints between core ERP and boundary systems
Support configuration and data flow mapping across systems
Collaborate with data governance teams to ensure data quality and compliance
Partner with business process owners and IT leads to gathering requirements and validating solutions
Define cutover strategies, including ramp-down, cutover window, and ramp-up plans
Facilitate technical workshops and design reviews with stakeholders

8+ years of experience in SAP Customer Service (CS) solution design and implementation
Strong knowledge of Customer Service processes: Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition
Deep expertise in SAP S/4HANA modules (Sales & Distribution, Customer Service Management) and related applications
Preferred experience in Order-to-Cash (O2C) processes, Pricing, Billing, Credit Management, and Returns
Integration experience with FI/CO, MM, and PP modules
Familiarity with SAP RAR and SAP BRIM (subscription and usage-based billing) is a plus
Bachelor’s degree in computer science, Information Systems, or related field

Health insurance
401(k) matching
Flexible work arrangements
Professional development opportunities
Temporary solutions (bridges/interfaces) to enable business continuity until full integration
Support needed for the realization of business goals
Stable employment with a great atmosphere and ethical corporate culture

Senior Consultant – SAP CS

Key skills