Provide technical support to clients, ensuring platform availability and proper operation, and guide users when necessary.
Perform system configurations, including parameter settings, application of business rules, and creation of records and items.
Respond to and resolve client requests via tickets, emails and meetings, following established procedures and seeking support from more experienced analysts when needed.
Monitor and manage your tickets, ensuring compliance with contractually agreed SLAs.
Handle multiple concurrent tasks, ensuring quality of deliverables, prompt response times, and adherence to deadlines.
Collaborate with other departments and technical teams in the investigation, resolution, and follow-up of incidents, questions, and client requests.
Prepare logs, documentation, and meeting minutes to formalize and track attended requests.

Bachelor's degree completed or in progress in Law or related fields.
Recent experience in the legal area, working in legal departments, law firms, or public institutions.
Knowledge of legal workflows and processes is a plus.
Previous experience in legal controllership and/or Lawtechs.
Familiarity with AI tools.

Junior Solutions Analyst, Support

Key skills