Manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators
Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices
Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations
Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs
Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement
Compliance with all regulatory requirements and internal policies related to customer experience.

Experience leading and developing teams within a recovery or collections environment
Excellent knowledge of Recovery processes, including strategy execution and oversight
Proven experience driving performance and accountability across third
and fourth-party suppliers
Knowledge of legal and court processes related to recovery and collections
Working knowledge of NeuAnalytics or similar middleware platforms used for account placement execution
Solid controls background, with experience operating in a risk-managed and regulated environment

VP Recovery Operations

Key skills