Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints
Conduct study compliance calls to volunteers enrolled in clinical/medical research trials
Enroll participants in educational seminars
Provide patient support to patients enrolled in Patient Support Programs
Collect demographic data and disposition for product, sample and literature fulfillment
Maintain excellent quality and productivity standards for all client programs
Adhere to program scripts and guidelines
Accurately collect information required by individual programs
Exhibit effective communication and tele-management skills
Converse with callers in an empathetic manner
Display flexibility within department to maximize utilization
Adhere to all company policies and Standard Operating Procedures
Possess effective organizational skills
Must safeguard patient privacy and confidentiality
Update and submit resume upon requests for audits

Current US healthcare professional license: RN
Excellent verbal, written and listening communication skills
Competency with a computer keyboard and mouse
Ability to join frequent meetings and calls without disruption or disconnecting
Competency with Call Center Telephone Technology
Pleasant telephone manner
Ability to work both independently and within a group setting
Results oriented, excellent organizational skills and ability to work cross-functionally

Medical Information Specialist, LPN/RN

Key skills