About this role

Verify and update patient demographic and insurance information with a high level of accuracy
Perform benefits and eligibility verification, identifying coverage details and potential issues
Initiate and support authorization/pre-certification processes as required
Complete pre-registration and financial clearance activities prior to service
Communicate clearly with patients regarding financial responsibility, next steps, and required documentation
Maintain accurate documentation within electronic systems and follow established workflows
Collaborate with leaders, teammates, and clinical departments to resolve issues and ensure timely service readiness
Adhere to HIPAA, compliance, and organizational policies at all times

High School Graduate
Strong attention to detail and accuracy
Ability to work in a fast-paced, ever-changing environment
Strong communication and customer service skills
Ability to learn workflows quickly and adapt to changing priorities
Comfortable working independently while also collaborating across teams
Experience with registration, insurance verification, or revenue cycle processes preferred

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short
and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Patient Service Representative I – Impact Team

Key skills