Senior Global Customer Insights Lead

Role Overview

• Set the insights agenda in partnership with business executives
• Lead the development and execution of research and analytics projects.
• Design and analyze research studies that align with business objectives and address key research questions.
• Collaborate with cross-functional teams, including product development, marketing, and sales, to identify research needs and develop insights-driven strategies.
• Develop and maintain a deep understanding of market trends, customer needs, and competitive landscapes, with a focus on how these factors impact business fundamentals.
• Present research findings and recommendations to senior leadership, and provide guidance on how to apply insights to strategic decision-making.
• Play a critical role in engaging senior executives in change management efforts, and lead efforts to drive change based on research findings and insights.
• Manage external research vendors and contractors to ensure high-quality research deliverables.
• Manage insights budget

Requirements

• Bachelor's or Master's degree in market research, statistics, psychology, sociology, or a related field.
• 10+ years of experience in market research, insights, or data analytics.
• Strong analytical and story-telling skills
• Excellent communication skills and ability to present complex data and insights to a non-technical audience.
• Ability to engage senior executives in change management efforts and lead efforts to drive change based on research findings and insights.
• Strong understanding of business fundamentals and how market trends, customer needs, and competitive landscapes impact business success.
• Experience working in a fast-paced, dynamic environment, and ability to manage multiple projects simultaneously.
• Familiarity with technology markets and trends is a plus.
• Excellent written and oral communication skills
• Excellent interpersonal skills; ability to build, manage and influence virtual teams.
• Excellent negotiating skills.
• Ability to interface effectively with executive management and functional disciplines.
• Excellent influencing, consensus-building and conflict-resolution skills.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave