Fraud Operations Analyst – CEC

Role Overview

• Handle inbound customer calls while delivering a world-class customer experience.
• Review account and application activity for potential fraud concerns.
• Investigate complex fraud scenarios, including identity theft and account takeover.
• Conduct detailed research across multiple systems and data sources.
• Secure accounts by applying appropriate restrictions and controls to prevent financial loss.
• Initiate and process fraud claims in accordance with established procedures.
• Review and complete escalated actions from frontline teams to ensure accurate resolution.
• Identify emerging fraud trends and escalate concerns appropriately.
• Maintain expertise in fraud prevention practices, operating procedures, regulatory requirements, and bank policies.

Requirements

• High school diploma or equivalent
• Typically seven or more years of related work experience
• Strong analytical and critical thinking skills.
• Excellent customer service and communication abilities.
• Ability to navigate complex situations and make sound decisions.
• A passion for protecting customers and combating fraud.
• Proven ability to perform effectively in a fast-paced environment.
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law