Develop a deep understanding of our customers, products and operational processes
Work directly with customers to solve complex problems, build trust and deliver exceptional experiences
Analyse customer trends, identify opportunities for improvement and help shape how Stake scales its operations and customer experience
Help transform customer feedback into meaningful action, influencing decisions that improve experiences for hundreds of thousands of investors
Collaborate with Product, Engineering, Operations and Risk teams to help solve customer problems at scale
Contribute to automation, workflow and process improvement initiatives that increase efficiency and improve customer outcomes
Strengthen operational controls, risk management and service quality standards as Stake continues to grow
Establish yourself as a high-performing contributor with opportunities to expand into specialist areas across the business

Experience in customer service, customer support, operations or another customer-facing environment
Enjoy solving problems, investigating issues and identifying opportunities for improvement
Communicate clearly and confidently, both in writing and in conversation
Analytical, detail-oriented and comfortable using data and insights to support decision-making
Take ownership, learn quickly and enjoy working in a fast-moving environment
Interest in technology, investing, financial services or how great products and businesses scale.
Bonus if you've worked with CRM, customer support or case management platforms
Bonus if you've used customer feedback, reporting or operational data to improve processes or customer experiences
Bonus if you've worked in fintech, financial services or another regulated industry
Bonus if you've supported customers using investing, trading or financial products
Bonus if you've contributed to operational improvement, quality assurance or risk-related initiatives.

Customer Success Analyst – Sun-Thurs

Key skills