Accurately review customer work orders and carefully assess user-reported computer issues to identify and resolve problems
Test and evaluate customer device needs to determine appropriate repairs
Perform electronic device repairs, including hardware and software troubleshooting
Troubleshoot customer hardware or software issues while ensuring proper procedures are followed
Set up, repair, or replace computer hardware and associated devices as needed
Follow all QC standards, ensuring each device is reviewed per customer request and meets required quality checks
Remain flexible with internal movement across K–12 teams to support training on multiple device types and stay current with OEM requirements
Meet established production goals while consistently upholding QC standards

Excellent written and verbal communication skills
Strong attention to detail
Experience as a computer technician or in a similar IT role
Strong analytical and problem-solving skills
Ability to diagnose and resolve technical issues effectively
Time management and organizational skills
Ability to prioritize tasks and work efficiently in a production-focused environment
Demonstrated ability to lift up to 50 lbs.
Stand, bend, lift, walk and carry products in any combination for up to 8 hours at a time.

Repair Technician

Key skills