About this role

Manage the account portfolio: make inbound and outbound calls and follow up via email to identify causes of late payment, resolve billing disputes, and collect unpaid invoices to reduce the monthly delinquency rate.
Collaborate to achieve results: maintain a close working partnership with internal teams to resolve customer service issues and escalate complex cases to management when necessary.
Ensure administrative compliance: uphold strict adherence to Iron Mountain policies and procedures by accurately and thoroughly recording all call notes and collection activities in the Oracle system.

2 years of experience in customer service or accounts receivable/collections.
Previous experience in a call center, collections, or customer service is a strong asset.
Demonstrated problem-solving ability requiring independent judgment, strong attention to detail, and the capacity to collaborate effectively in a dynamic team environment.

Comprehensive benefits coverage available after 30 days of employment.
Stable Monday–Friday schedule, offered fully remote to support a healthy work–life balance.
Opportunities for continuous learning and development.

Customer Accounts Representative

Key skills