Engage with clients, business stakeholders, and technical teams to understand objectives, challenges, risks, and desired outcomes.
Facilitate workshops, interviews, and discovery sessions to elicit, document, and validate business and functional requirements.
Analyse current-state processes, systems, and ways of working, then define future-state improvements that are realistic, measurable, and aligned to business priorities.
Translate business needs into clear requirements, user stories, process maps, acceptance criteria, and other delivery-ready documentation.
Work closely with architects, engineers, project managers, and service teams to ensure proposed solutions are feasible, well understood, and aligned with technical constraints.
Support solution design by providing business context, impact analysis, dependency mapping, and clear prioritisation of requirements.
Communicate complex business and technical concepts in plain language for both technical and non-technical audiences.
Support testing, user acceptance, change readiness, and implementation activities to ensure solutions meet agreed requirements.
Identify opportunities for process improvement, automation, data-led decision-making, and improved operational efficiency.
Build trusted relationships with stakeholders and help drive consensus across competing priorities.

Proven experience as a Business Analyst, Business Consultant, or similar role in a business and technology environment.
Strong understanding of business analysis techniques, including requirements gathering, process mapping, gap analysis, stakeholder analysis, and benefits definition.
Good technical awareness, with the ability to understand systems, integrations, data flows, cloud services, collaboration platforms, and enterprise technology concepts.
Experience working with technical delivery teams and translating business requirements into outputs that support solution design and implementation.
Ability to assess business impact, identify dependencies, and explain technical considerations in a clear, business-friendly way.
Experience supporting digital transformation, process improvement, service improvement, or technology-enabled change initiatives.
Confident workshop facilitation, stakeholder engagement, written communication, and presentation skills.
Experience working in Agile, Waterfall, or hybrid delivery environments.
Strong analytical thinking, attention to detail, and ability to structure ambiguity into clear actions and recommendations.
Relevant business analysis or project delivery qualifications are desirable, such as BCS, IIBA, PRINCE2, Agile, or equivalent practical experience.

Business Consultant

Key skills