Access Coordinator III

Role Overview

• Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients.
• Collects co-pays, deductible, and/or payments for patient’s account.
• Conducts pre-registration as needed, inputs and/or updates accurate patient information.
• Conducts insurance verification and benefits explanation by running eligibility on patients.
• Requests outside records and gathers outside medical records from referrals and files patient charts as needed.
• Assists other teams as needed.
• Meets, greets, and assists the public, and answers telephones in a professional and friendly manner.
• Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements.
• Consistently utilizes communication devices and keeps accurate records as required.
• Demonstrates effective service recovery skills.
• Attends required hours of training and/or in-services.
• Attends staff meetings and participates in the orientation and/or training of new staff.
• Participates in annual educational needs and assessments.
• Maintains required job skill competencies and completes skill assessments annually.
• Completes and maintains documentation of continuing education hours annually.

Requirements

• High School Diploma or GED
• Three (3) years of customer service experience preferably in registration, billing, or scheduling in a healthcare environment.
• Good communication skills, computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners.
• Excellent customer service skills.
• Knowledge in basic medical terminology.
• CHAA Certification (Preferred)
• Bachelor’s degree (Preferred)

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy