Customer Success Manager, Healthcare

Role Overview

• Drive the implementation process from start to finish, ensuring quick setup, clear communication, and immediate value delivery.
• Collaborate cross-functionally with Sales, Product, and Tech to align on timelines, handovers, and technical requirements.
• Partner with healthcare professionals to support adoption, understand their goals, and co-create strategies that deliver real outcomes.
• Translate usage data and clinical impact into tangible value aligned with each organization’s KPIs.
• Lay the groundwork for renewals and future transition plans starting in month 6: identifying key stakeholders, timelines, and potential risks.
• Enable long-term continuity, reinforcing the strategic fit of our solution and its ongoing contribution to clinical and operational goals.
• Scale with efficiency, managing a high volume of projects without compromising on quality, while continuously improving processes and sharing best practices.

Requirements

• 2 years of experience in healthcare or a related field (medical devices, pharma, clinical ops…)

• Experience in stakeholder-facing roles is a strong plus.
• A solid understanding of healthcare environments.
• Strong project management skills, able to lead multiple processes in parallel without losing control.
• Fluency in English, with clear, empathetic, and professional communication skills.
• Based in Madrid or Barcelona, with up to 25% travel availability for onsite visits, trainings, and project monitoring in hospitals.

Benefits

• Fix and variable salary
• Flexible benefits through Cobee (ticket restaurant, transport, nursery...)
• Remote work in an async environment.
• Flexible working hours.
• Teambuildings (at least two per year).
• 23 days per year + your birthday + 6 local and regional holidays added to your calendar (so we can choose when to enjoy them)
• Budget for training and personal development.
• A laptop (Mac) + the equipment that you need (screen…)
• The possibility to join a team of good and ambitious people where you can create a real impact on people's lives.