Junior Backup Analyst
São Paulo, São Paulo, Brazil
Full Time
1 week ago
No Sponsorship
Key skills
LinuxTCP/IPAgile
About this role
Role Overview
- Implementation of backup projects for new clients;
- Manage backup environments for Penso's clients;
- Provide support and service via the Service Desk tool;
- Provide support via phone or video conference when necessary;
- Document activities in the Service Desk tool using agile methodologies;
- Serve as Penso's representative to clients through support channels;
- Update and create procedures in the knowledge base;
- Monitor clients' data loads throughout the project;
- Monitor backups for priority clients;
- Maintain impeccable professionalism and conduct.
Requirements
- Implement backup environments for physical and virtual machines;
- Perform installation, configuration, and remote support of backup solutions provided by Penso;
- Prepare reports on backup configuration, health, and performance;
- Support critical data restoration situations for clients and partners;
- Identify and escalate software fixes and enhancements to the vendor;
- Basic administration knowledge of Windows and Linux operating systems;
- Basic knowledge of computer networks and TCP/IP protocols;
- Familiarity with Service Desk and IT Service Management;
- Security-minded and follows best practices;
- Strong troubleshooting skills.
Tech Stack
- Linux
- TCP/IP
Benefits
- Childcare allowance: 0–24 months BRL 677.00 and 24–60 months BRL 593.00
- On-site library with book lending
- Valet parking (*)
- On-site or hybrid work option (*)
- Commission plan (*)
- Amil Health Plan
- Access to Psicologia Viva for psychological counseling
- BRL 200.00 birthday gift
- Break room, cafeteria, and games area 😊
- Life insurance
- Meal voucher of approx. BRL 660.00 per month (BRL 30.00 per day)
- Transportation voucher (symbolic deduction of BRL 3.00*)
- Exclusive employee discounts
- Up to 50% off at partner universities (see partner institutions)
- Up to 75% off at partner pharmacies (see partner institutions)
- Discounts on courses and English lessons (see partner institutions)
- Exclusive travel booking and planning platform with discounts
- Travel: Penso offers travel discounts for employees in partnership with FlyTour/One Travel. The benefit includes special leisure travel rates, 24/7 traveler support, and installment payment options up to 12x, including more than 300,000 hotel options and real-time quotes. (*) Confirm with authorized departments. (**) Benefit available only to employees with children.