BOP Case Coordinator

Role Overview

• Establish and maintain contact with hospital/facility case managers, social workers, nurses, discharge planners, and other clinical points of contact.
• Obtain clinical updates, treatment plan information, anticipated length of stay, discharge planning status, and barriers to discharge.
• Review available medical records and summarize relevant clinical information.
• Document clinical updates, communication attempts, discharge information, pending items, and next steps in designated systems.
• Communicate with prison medical teams when treatment plans, discharge needs, or care coordination questions require clarification.
• Support communication related to transfers, direct admissions, facility acceptance, and physician-to-physician coordination when appropriate.
• Collaborate with Correctional Account Coordinators, Account Managers, medical records teams, and other internal stakeholders to ensure accurate and timely case updates.
• Maintain current case information in AXIS, Salesforce, SharePoint, spreadsheets, and other designated platforms.
• Complete final documentation and case updates following discharge or transfer.
• Prepare and send weekly case management reports to designated prison contacts.
• Escalate clinical deterioration, unclear treatment plans, discharge barriers, communication gaps, or urgent concerns to management and appropriate stakeholders.

Requirements

• Active, unrestricted Clinical Social Work license.
• Clinical experience in case management, utilization management, discharge planning, inpatient care, correctional healthcare, managed care, or complex care coordination.
• Strong understanding of medical terminology, inpatient care, discharge planning, and clinical documentation.
• Ability to review, interpret, and summarize medical records and verbal clinical updates.
• Strong written and verbal communication skills.
• Ability to manage multiple active cases with competing priorities.
• Strong organization, attention to detail, and follow-through.
• Ability to recognize clinical or operational concerns requiring escalation.
• Proficiency with Microsoft Teams, SharePoint, Salesforce, electronic documentation systems, spreadsheets, and related technology platforms.
• This position is a weekday shift Monday – Friday from 9:00am – 6:00pm

Benefits

• Commitment to confidentiality and appropriate handling of sensitive medical and correctional healthcare information