Family Navigator

Role Overview

• Assist individuals and families to understand and enroll in Medicaid and other benefits in coordination with local DSS, Enrollment Broker, Ombudsman, and Tailored Plan MCO.
• Educate and guide families to understand eligibility for Innovations Waiver, 1915i Waiver, and state funded services.
• Provide education to help families understand the role of care management and provide advocacy support to connect and express their needs with their care manager.
• Identify and facilitate referrals for families and individuals to services and support through TLC, the IDD provider network, NCCARE360, and Tailored Plan MCO.
• Develop library of family-friendly, accessible resources such as tip sheets, podcasts, digital education, etc., about services, Medicaid funding, rights and more.
• Encourage and teach family caregivers how to use TLC Family Connect, NCCARE360, Inclusion Connections, NC Caregiver Portal, and other digital resource hubs.
• Coordinate family-to-family and sibling peer support through project support activities, or through partnership with existing family support groups.
• Support the project manager in coordinating educational events, webinars, and other activities and foster connection, relationships, and advocacy partnerships with local organizations within the project's geographic area.
• Represent the project and provide outreach services through participation in targeted activities and events within local communities.
• Support the creation and implementation of a needs assessment activity to determine family/caregiver priorities.
• Prepare briefings on community organizations working in IDD.

Requirements

• Bachelor's degree in social work, education, child development, or a related human service field preferred or students enrolled in an aforementioned program.
• Basic understanding of the NC system of services and support for people with IDD.
• Excellent communication skills, verbal and written.
• Understanding of the social determinants of health and desire for health equity.
• Highly collaborative and responsive.