Support implementation activities for new clients, renewing clients and TPA (Third Party Administrators) changes by executing assigned tasks and deliverables throughout the implementation life cycle
Assist with coordinating onboarding timelines, milestones, and documentation in alignment with established project plans
Track implementation progress and help ensure tasks are completed on schedule and according to quality standards
Maintain and organize implementation artifacts, including client documentation, configuration files, and meeting materials
Identify risks, issues, or gaps and escalate appropriately to Implementation Managers
Help validate information received from clients and partners for accuracy and completeness
Work closely with Implementation Managers, Client Success Managers, and internal teams to ensure seamless handoffs and alignment
Support coordination with vendors and external partners to facilitate data exchanges, testing, and readiness activities
Participate in implementation meetings by preparing agendas, taking notes, and tracking follow-ups
Contribute to internal process improvements aimed at enhancing efficiency and client experience
Assist in monitoring key implementation metrics and service-level commitments
Ensure documentation and deliverables support downstream client success and performance guarantees
Help identify opportunities to improve workflows and reduce friction for clients and internal stakeholders

5 years of experience cross functional alignment, project coordination, onboarding, training
Bachelor’s degree in healthcare administration, business or equivalent professional experience
Demonstrated ability to manage project plans, track deliverables, and drive follow-up on action items
Experience facilitating meetings, documenting decisions, and maintaining implementation governance artifacts
Strong analytical skills with the ability to review requirements, validate data, and identify potential risks or gaps
Strong organizational and time-management skills with the ability to manage multiple priorities
High attention to detail and accuracy in documentation and data handling
Clear and professional written and verbal communication skills
Ability to work collaboratively across teams and with stakeholders at varying levels
Experience with project management and documentation tools (e.g., Smartsheet, SharePoint, Excel, Teams)
Comfortable working in a remote environment with a high level of accountability and autonomy
PBM or Healthcare experience is a plus
Willingness to travel 10-20%

Competitive compensation, including health, dental, vision and other benefits
To work in a culture where people thrive because when OUR team thrives, OUR business thrives
To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes

Client Implementation Specialist

Key skills