Client Integration Lead – Implementations

Role Overview

• Partner with cross-functional teams at both the program and enterprise level — spanning Scientific Affairs, Policy, IT, and Enforcement — to align on client requirements, resolve issues quickly, and ensure a cohesive implementation experience from start to finish.
• Serve as the primary point of contact and trusted advisor for clients throughout the full implementation lifecycle, ensuring a seamless and supported experience.
• Manage multiple client engagements simultaneously, keeping projects organized, on schedule, and aligned with each client's unique needs and expectations.
• Develop and lead implementation plans that keep all client and internal stakeholders informed, engaged, and confident in the process from kickoff through go-live.
• Clearly communicate program capabilities, workflows, and integration expectations to clients and partners in straightforward, accessible language.
• Guide clients through each phase of the LBM implementation journey — including onboarding, requirements gathering, testing, and launch — ensuring clarity and accountability at every step.
• Lead collaborative working sessions with clients to gather and document data and file requirements, ensuring all parties are aligned before work begins.
• Partner with internal teams to define requirements, coordinate deliverables, and serve as the client's advocate in ensuring timely and quality execution.
• Walk clients and end users through system access setup and onboarding, ensuring a smooth and well-supported experience from the start.
• Track and manage client-related action items and deliverables, ensuring nothing falls through the cracks and stakeholders are always aware of progress and next steps.
• Support clients through the testing and validation process, helping to address questions, resolve issues, and ensure readiness for launch.
• Act as the bridge between client needs and internal teams — translating business goals and feedback into clear direction for configuration and delivery.
• Partner with clients and internal stakeholders to proactively identify opportunities to streamline the implementation experience and reduce unnecessary complexity.
• Serve as the steward of client-facing implementation resources and documentation, ensuring materials are clear, current, and easy for clients to navigate.
• Continuously look for ways to improve the client implementation experience, reduce friction, and deliver better outcomes faster.

Requirements

• Minimum of three (3) years’ professional experience in some combination of IT or electronic data exchange (EDI) in managed care operations.
• Minimum of two (2) years’ experience in health plan, managed care, or benefits management industry.
• Bachelor’s degree or experience in lieu of degree.
• Ability to skillfully negotiate and resolve issues between clients and internal stakeholders.
• Proven ability to manage client expectations proactively and navigate challenging conversations with empathy and composure.
• Strong organizational and time management skills, with the ability to manage multiple client engagements simultaneously without sacrificing quality or attention to detail.
• Comfortable serving as the bridge between client needs and internal subject matter experts, channeling the right questions to the right people and bringing answers back clearly and promptly.
• Proactive approach to identifying process improvement opportunities that enhance the client experience and streamline implementation delivery.
• Familiarity with cloud computing environments and healthcare claims processing platforms.

Tech Stack

• Cloud

Benefits

• Health insurance
• 401(k) matching
• Flexible working hours
• Paid time off
• Professional development opportunities