Managing the delivery of outsourcing work for a varied portfolio of clients, ensuring work is completed accurately, on time and within budget.
Acting as a trusted day-to-day contact for clients, building strong relationships and delivering an exceptional client experience.
Planning, coordinating and prioritising workflows while working closely with Managers, Directors and Partners.
Supporting, coaching and reviewing the work of Outsourcing Assistants and Semi Seniors, providing guidance and constructive feedback.
Preparing and reviewing client work, resolving technical queries and escalating more complex matters where appropriate.
Maintaining high standards of compliance, including client onboarding, AML/KYC requirements and engagement documentation.
Monitoring work in progress, supporting billing processes and ensuring effective communication with clients and internal stakeholders.
Collaborating with colleagues across the firm to identify opportunities to enhance client service and support cross-service referrals.
Contributing to business development initiatives, networking opportunities and client events to support the continued growth of the Outsourcing team.

Financial wellbeing – competitive salary, contributory pension scheme, Life Assurance, Health Cash Plan, Income Protection Scheme and Perks at Work discounts and rewards.
Leave – 25.5 days plus bank holidays, holiday buying Mental wellbeing – hybrid working (3 days in the office/2 from home) and flexible working policies, Employee Assistance Programme and counselling
Physical wellbeing –Private Medical Insurance, Critical Illness Insurance and an annual flu jab.
Recognition – monthly nominations for financial awards based on culture and values
Development – we offer continuous support and development with clear mapped progression routes across the business, as well as access to internal and external training courses
Diversity, inclusion and belonging – we operate several family-friendly policies and take proactive steps to create an inclusive environment
ESG – give as you earn, 1 extra day off each year to take up volunteering opportunities. Opportunities to support our commitment to charitable causes
Travel – other optional benefits include: cycle to work scheme, interest-free season ticket loan (London only), interest-free car/motorbike loan

Senior Outsourcing

Key skills