Customer Service Representative

Role Overview

• Serve as a primary point of contact for customer inquiries, shipment updates, and service requests
• Build and maintain strong customer relationships through proactive communication
• Provide accurate and timely information regarding shipments, delays, and service concerns
• Respond to customer inquiries via phone, email, and other communication channels
• Deliver a professional, responsive, and customer-focused experience
• Investigate and resolve customer concerns in a timely and professional manner
• Collaborate with operations, dispatch, and leadership teams to identify solutions
• Escalate service issues when appropriate while keeping customers informed throughout the process
• Maintain accurate documentation of customer interactions and resolutions
• Monitor shipment activity and freight movement
• Assist with shipment tracing and delivery follow-up
• Coordinate with dispatch, drivers, and operations teams to support customer needs
• Maintain accurate customer records and shipment information
• Support billing, documentation, and service-related inquiries
• Identify opportunities to improve the customer experience
• Communicate customer feedback and trends to leadership
• Participate in training and process improvement initiatives
• Support a culture of teamwork, accountability, and service excellence

Requirements

• 1+ year of customer service, customer support, account management, client services, or call center experience
• Strong communication, relationship-building, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Experience using CRM, customer service, ticketing, or business software systems preferred
• Experience in transportation, logistics, freight, supply chain, or distribution environments preferred
• Ability to work independently in a remote environment
• High school diploma or equivalent
• Must be legally authorized to work in the United States.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Professional Development Opportunities
• Additional Voluntary Benefits