Manage a portfolio of customer accounts, ensuring a high-quality experience throughout their lifecycle.
Ownership of the renewal process
Build strong relationships with key stakeholders and act as their trusted advisor.
Drive customer adoption and engagement, helping customers maximize the value of the ODILO platform.
Lead regular follow-up meetings and business reviews to align on objectives and next steps.
Proactively identify risks, define action plans and coordinate internal teams to ensure customer success.
Partner with Sales, Product and Delivery teams to deliver a seamless customer experience.
Identify opportunities for renewals and account growth while contributing to long-term customer retention.
Share customer feedback and insights to help improve our products and services.

Has at least 3 years of experience in Tech startups dealing with B2B clients
Experience managing B2B customers, ideally in SaaS or technology environments.
Is skilled in building and maintaining solid client relationships and generating growth strategies.
Can easily understand client needs and identify opportunities.
Has excellent verbal and written communication skills, excellent organization, project management, and time management.
Fluent in Spanish and English.
Hability to work with CRM tools and KPIS.
Works well independently, feeling comfortable with tight deadlines.

Be part of an international, creative and ambitious environment, where every person has a real impact and actively contributes to the company’s growth.
Unlimited learning with ODILOFY, our own learning platform with over 3 million pieces of content in all formats (books, audiobooks, videos, courses, movies and learning experiences).
A hybrid work model (2 office days), allowing you to organize your schedule in a way that truly works for you.
Work 100% remotely during July and August with shorter summer hours for a better work-life balance.
Your birthday off, so you can celebrate it your way.
Flexible compensation plans, tailored to your needs: meals, transportation, childcare, training and private health insurance.
Access to an emotional wellbeing app, with professional support to take care of your mental health.
Competitive salary+ commissions, aligned with your experience, background and role.
Continuous professional growth, with real internal development opportunities and ongoing learning.
Team, culture and wellness events, including sports activities, to connect, collaborate and celebrate achievements together.

Customer Success Manager, B2B

Key skills