Handle customer inquiries via phone, chat, and email for the Airbnb support project
Provide professional assistance to customers regarding reservations, account-related topics, and service inquiries
Troubleshoot customer issues and provide accurate solutions using internal tools and processes
Manage customer complaints and ensure timely resolution according to quality standards
Maintain accurate customer records and document all interactions in company systems
Communicate clearly and professionally with German and English-speaking customers
Follow internal procedures, client guidelines, and service quality requirements
Achieve individual and team performance targets while maintaining customer satisfaction.

Fluent German (C1 level) and English (B2 level) communication skills, written and spoken
Minimum 1 year of customer service or similar customer-facing experience
Experience handling customer inquiries via phone, chat, and email preferred
Strong communication and active listening skills
Customer-focused mindset with strong problem-solving abilities
Ability to handle complaints professionally and efficiently
Good typing skills and attention to detail
Comfortable working with customer service tools and digital platforms
Ability to work in a rotational shift environment, including weekends
Availability to complete full training attendance requirements.

Customer Support Advisor, German

Key skills