Ensure accommodation, transport, activities and other travel services are secured accurately and efficiently across a diverse portfolio of destinations
Collaborate closely with suppliers, operational teams and the Reservation Supervisor
Support the smooth and profitable operation of our reservations function
Provide day-to-day support to Reservation Agents, helping maintain high standards of accuracy and service across the team
Manage a high volume of bookings, building strong supplier relationships and balancing multiple priorities in a fast-paced travel environment

Experience within the tourism or hospitality industry, particularly within reservations, sourcing or supplier management
Knowledge of trip operations across FIT, tailor-made, MICE and/or small group travel
Experience working with DMCs and tourism suppliers
Strong ability to build and maintain supplier relationships while negotiating competitive rates and services
Experience using travel-related systems and Microsoft Office applications, including Excel
Strong written and verbal communication skills in both English and French (additional European languages are highly regarded)
Experience managing high-volume bookings, multiple competing priorities and complex operational requirements with exceptional attention to detail

Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
A free Intrepid trip every year, plus generous discounts for families, and close friends
5 extra days of leave a year for use on Intrepid trips
A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions
Access to e-learning platforms, professional development and mentor programs
20 hours of volunteer leave every year to use on causes most important to you
Employee Assistance Program, a 24/7 service that offers counselling for you and your family

Senior Reservations Agent

Key skills