Serve as the primary point of contact for assigned client accounts
Guide new clients through onboarding and early-stage success milestones
Build strong relationships by understanding client goals, needs, and challenges
Identify opportunities for account expansion, upgrades, and additional services
Conduct regular check-ins and follow-ups to maintain engagement and satisfaction
Track client activity, conversations, and growth opportunities in CRM systems

Experience in client success, account management or sales roles preferred but not required
Strong communication, relationship-building, and problem-solving skills
A consultative, sales-minded approach focused on long-term client value
Highly organized with the ability to manage multiple client relationships

Competitive base salary plus performance-based bonuses and incentives
Comprehensive benefits including medical, dental, vision, 401k, and paid time off
Full training and ongoing coaching to support your success
A collaborative, growth-focused culture where your impact is visible and rewarded

Client Success Specialist

Key skills