Leading the transition and management of outsourced services to streamline client operations
Overseeing delivery teams to optimize performance and manage delivery risks
Implementing continuous improvement processes to enhance service quality and efficiency
Utilizing project management skills to plan, budget, and execute managed services projects
Analyzing system components to identify interactions and optimize processes
Building relationships with stakeholders to facilitate effective service delivery
Motivating, developing, and inspiring others to deliver quality

AI Agent Development & Orchestration (LangGraph/LangChain/CrewAI/AutoGen/OpenAI Agents SDK)
Intelligent Automation & Workflow Engineering (ServiceNow /UiPath/Automation Anywhere/Blueprism)
DevOps, Platform Engineering & CI/CD (GitHub Actions/Jenkins/GitLab CI/Azure DevOps/Terraform/Docker/Kubernetes)
Cloud Architecture & Deployment (AWS/Azure/ServiceNow AI Platform)
Engineering Leadership & Agile Delivery (Scrum/Kanban/Jira/Azure Boards)
At least 10-14 years of experience
At least a Bachelor's degree
Oral and written proficiency in English required

Developing and mentoring team members to leverage their strengths and improve performance
Engaging in strategic planning to identify opportunities for business transformation
Designing and implementing automation frameworks to improve operational efficiency
Encouraging innovation and embracing technology to enhance service offerings

AI Lead – Managed Services, Consulting

Key skills