Handle and identify Business Solutions opportunities for Inbound Call Center customers and Calls
Manage all aspects of customer care for business customers to include account maintenance, account renewals, review contract status and updates
Demonstrate full understanding of current marketing campaigns, products, offerings and can communicate them clearly to customers
Coordinate customer’s solution needs, solution estimate and final solution price quote for all Small to Medium size Vyve Business Solution products
Navigate and communicate sales activities, reports, and results as requested by Management
Effectively communicate product and service information, feature functionality, billing procedures, and equipment usage to each customer
Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service through examining the needs of customers as they pertain to Vyve products/services
Frequent and regular communication with management team
Achieve all sales quotas set for the department by following established policies and procedures
Manage and develop customers through Salesforce Sales Cloud
Handle and help customers that have billing questions about their accounts when they call in and choose Sales

Inside Sales Account Executive

Key skills