Customer Service Engineer
Kolkata, West Bengal, India
Full Time
7 hours ago
No Sponsorship
Key skills
SwiftCommunication
About this role
Role Overview
- Installation and Calibration of systems
- Provide corrective and preventive maintenance as per norms
- Manage SLAs
- Maintain high uptime as per commitments to customers in their Contracts
- Ensure collection of account receivables
- Provide highest level of customer satisfaction
- Maintain a high uptime of systems and meet SLA by swift and effective service
- Achieve a high level of Customer Satisfaction for the project
Requirements
- Engineering graduate or diploma holder
- 3 to 10 years experience in high end Sophisticated Analytical Instrumentation
- Technically good in Electronics and Software
- Practical fault finding in the robo lab
- Good verbal and written communication skills
- A positive attitude and customer centricity
Tech Stack
- Swift
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development