About this role

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts
Advises customers on payment strategies and products that meet their objectives
Fulfills sales and service activities for the customer in accordance with approved procedures
Develops and maintains long-term, profitable relationships and expands share of wallet
Handles incoming calls in an informed, professional, and efficient manner
Integrates marketing promotions and programs into customer conversations
Reviews accounts and analyzes data and information to determine the probability of collection
Supports continuous improvement initiatives

Typically between 4
6 years of relevant experience
Post-secondary degree in related field of study or an equivalent combination of education and experience
Knowledge of Credit Qualifications
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections
Knowledge of BMO products and services
Technical proficiency gained through education and/or business experience
Verbal & written communication skills
Collaboration & team skills
Analytical and problem solving skills
Influence skills
Data driven decision making

Manager, Collections

Key skills