Quality & Performance Improvement Analyst – Ambulatory

Role Overview

• Supports the WVUHS Medical Group ambulatory network through the collection, analysis, and reporting of quality, safety, access, patient experience, and performance data to drive continuous improvement
• Partners with clinical, operational, and administrative leaders to advance quality outcomes, regulatory compliance, patient experience initiatives, and performance improvement efforts
• Translates complex data into actionable insights that support evidence-based decision-making and align with WVU Medicine’s mission to improve community health outcomes
• Collect, validate, and analyze quality, access, patient experience, and safety data
• Develop and maintain standardized dashboards, scorecards, and reports aligned with WVU Medicine priorities, payer requirements, and regulatory benchmarks
• Develop and utilize tools to track, analyze, and report quality metrics
• Monitor trends, identify gaps in performance, and escalate risks or opportunities for improvement
• Support practice-level and systemwide quality improvement initiatives using established improvement methodologies
• Assist with root cause analyses, action plan development, and outcome tracking
• Partner with practice leaders and operational teams to promote standardized workflows and sustain improvements
• Support SMG compliance with ambulatory regulatory, accreditation, and payer quality requirements
• Assist with audit preparation, survey readiness, measure abstraction, and submission of required data
• Maintain accurate documentation and reporting to support ambulatory accreditation and quality programs
• Prepare presentations and summaries for leadership, committees, and practice teams
• Effectively communicate quality performance insights to clinical and operational stakeholders
• Support ambulatory quality councils, workgroups, and system initiatives as assigned

Requirements

• Bachelor’s degree in Healthcare Administration, Public Health, Nursing, Data Analytics, Quality Improvement, or a related field
• Two (2) years experience working with healthcare data, quality reporting, performance improvement, or clinical data
• Master’s Degree is preferred
• Experience within a multi-specialty ambulatory network or academic medical center is preferred
• Quality or performance improvement certification (e.g., CPHQ, Lean Six Sigma) is preferred

Benefits

• Excellent verbal and written communication skills
• Proficiency with data and reporting tools (e.g., Excel, Power BI, Tableau, Epic reporting tools, or similar platforms)
• Strong analytical skills with experience in data analysis, reporting, and dashboard development
• Work collaboratively across clinical and administrative teams
• Ability to manage multiple priorities and work collaboratively across disciplines
• Familiarity with value-based care, payer quality programs, and population health metrics
• Knowledge of healthcare quality metrics, regulatory requirements, and performance improvement principles