Key skills
LeadershipCommunication
About this role
Role Overview
- Assists Pharmacy Customer Service leadership in processing provider, and member prior authorization requests
- Works with the pharmacy team in implementing policies to manage pharmacy benefits
- Provides the highest level of customer service and support to members and physicians
- Works with Pharmacists to resolve clinical issues with providers in a timely manner
- Documents accurately all inquiries and prior authorization requests according to departmental policy
- Contacts providers and members to communicate the details of service, requests additional information and resolves outstanding matters
- Updates current pharmacy benefits and serves as a facilitator to team members
Requirements
- High School Diploma or Equivalent (GED)
- (Required)
- Minimum of 2 years-Customer Service (Required)
- Communication
- Customer Retentions
- Customer Service
- Customer Support Policies, Standards And Procedures
Benefits
- healthcare benefits for full time and part time positions from day one
- vision
- dental
- benefits for domestic partners