Create and maintain a positive, supportive, and professional working environment
Perform general office duties including mail handling, sorting, scanning documents, e-faxes, shared office email / Teams messages and maintaining office organization and cleanliness
Deliver exceptional customer service by responding promptly and appropriately to patient needs
Manage front desk responsibilities including greeting and checking patients in /out in a courteous manner
Collect co-payments and outstanding balances for in-person and telehealth visits at the time of service
Audit clinician schedules for accuracy and completeness

High School or equivalent required
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred
Proficient in using Computer Software Applications (Microsoft Office & EMRs)
Ability to manage sensitive and confidential Information (HIPAA)
Strong multitasking and prioritization skills
Clear and effective communication skills, both written and verbal
Ability to commute to a variety of offices within a defined regional radius

Medical Office Receptionist

Key skills